Couple seeking compensation after ‘holiday from hell’ at hotel

Scarborough's Grand Hotel has come under fire again as a result of ongoing heating problems.''Below: What appear to be temporary boilers in front of the hotel.
Scarborough's Grand Hotel has come under fire again as a result of ongoing heating problems.''Below: What appear to be temporary boilers in front of the hotel.
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Angry holidaymakers who were forced to sleep in their clothes as a result of ongoing heating problems at Scarborough’s Grand Hotel have dubbed their stay “the holiday from hell”.

A number of guests contacted The Scarborough News upset that they had been left with no heating or hot water for the duration of their visit.

131615a'Scenesetter'The Grand Hotel in Scarborough'Picture by Neil Silk'16/04/13

131615a'Scenesetter'The Grand Hotel in Scarborough'Picture by Neil Silk'16/04/13

It comes just three weeks after disgruntled visitors threatened to cut their trip short due to issues with the boiler.

Thomas Hammil, 56, and his partner Wendy Smith, 51, from Fleetwood, Blackpool, stayed at the hotel for five days last week.

Mr Hammil said: “It was the holiday from hell. It’s taken us literally two days to console ourselves. We’re still getting over it.

“When we arrived there was no hot water and the room smelled damp. I checked the pipes and there was no heating. My partner had to sleep in her clothes all night because she was so cold.

“The next day people were queuing up for radiators and blankets. All you got off the staff was ‘first come first served’.”

When the couple complained, Mr Hammil said they were just told a new boiler was going to be installed that week.

He said: “I had to have a cold shower. You couldn’t have a strip wash because the water ran straight through the plug hole. It was diabolical.

“Everyone in the bar was sat around with coats on because they were so cold.

“We were never offered an alternative hotel or a refund. We were told it had been an ongoing issue since Christmas. Why weren’t we notified?”

Mr Hammil said the heating and hot water was eventually restored on Friday morning.

He now plans to seek full compensation .

“I’m not letting it lie due to the stress of it all,” he said.

Britannia Hotels, which owns the Grand, refused to comment.