Dial a Ride’s joy at positive survey results

142002'Dial a Ride celebrate their annual passenger survey results.'From left,John herbert,Jim Hughes,Shirley Melvin,Mick Atkin,Trevor Flack,Julie Banks,Tim Lawson,Gordon Young and Helen Todd.'Picture by Neil Silk'12/05/14
142002'Dial a Ride celebrate their annual passenger survey results.'From left,John herbert,Jim Hughes,Shirley Melvin,Mick Atkin,Trevor Flack,Julie Banks,Tim Lawson,Gordon Young and Helen Todd.'Picture by Neil Silk'12/05/14

Scarborough Dial a Ride is celebrating excellent results from its recent passenger questionnaire.

The feedback from service users has been overwhelmingly positive, with 96 per cent of people saying the service improves their quality of life.

The charity helps people get out and about by providing fully accessible transport door to door.

This year’s annual survey was completed by 143 people, which was a return rate of 71 per cent.

It showed that 99 per cent of people are happy with the minibuses, 100 per cent are happy with the drivers and passenger escorts and 71 per cent think the fares are good value for money.

Manager Julie Banks said: “We’re delighted with the results. It’s great to get such positive feedback.

“The results are really useful as they also show whether our passengers’ needs are changing and what we can do to accommodate them.”

Julie explained that the survey highlighted the fact that the number of people living on their own who use the service has risen five per cent since last year an now stands at 55 per cent.

More people are taking on the role as a carer for someone else, with the figure now at 17 per cent - eight per cent up on last year. And 39 per cent of respondents said they use a wheelchair or mobility scooter - 11 per cent more than last year.