A disabled Scarborough man was left embarrassed and upset after a Wetherspoon’s barman forced him to read out his PIN - because he could not reach the payment machine.
Wheelchair-bound Pablo Rees, 48, had to read out his identification number so he could pay for breakfast after he was told the card machine was fixed to the bar.
Mr Rees, who has arthrogryposis, which restricts the movement in his wrists and ankles, said he visited the Spinning Mule in whilst in Bolton for a friend’s funeral, because Wetherspoon’s pubs are “normally very accessible”.
He said: “My breakfast wrap only cost about £3 and yet paying for it was a pretty awful experience.
“I couldn’t reach the card machine and so the barman asked me what it was.
“I couldn’t believe it but I had to literally tell the barman my PIN.
“At first I refused but he said there was nothing he could do.
“There were quite a few people around me at the bar and they would have seen the whole thing.
“He even read it back to me out loud so if they didn’t hear the first time they would have heard the second.
“I’m disgusted that I was made to shout my PIN out like that.”
Mr Rees, who lives in Scarborough, added: “I was going to a friend’s funeral later that morning so it really added to the stress of the day.
“They are normally very accessible. This is the first time I have come across this problem.
“But I’ve found the whole thing really stressful and I’ve even had to change my PIN number.
Mr Rees says he has not been contacted by Wetherspoon’s or received an apology for the incident.
He said: “I’ve not heard a thing from them but even if they do apologise, it’s not enough.
A spokesman for the pub said: “We apologise wholeheartedly to the gentleman.
“This should not have happened.”
Wetherspoons has offered Mr Rees a free meal and a drink.