Hospital asks for feedback from patients

Scarborough Hospital
Scarborough Hospital

SCARBOROUGH Hospital is asking for feedback from patients on how it can improve the information it provides and help that is available when patients and visitors first arrive at the hospital.

Director of Nursing Nicki McNaney said: “Coming into hospital, both as a patient and visitor can be quite stressful especially if you are not sure where you need to go and what you need to do.

“There are many changes currently taking place at Scarborough Hospital which can make it difficult for people to find their way around the hospital.

“Although the Trust has recently installed new signage, many patients are still unsure where they need to go when they first arrive at the hospital and who to ask for assistance.

“This is why we have decided to ask patients for their comments as to how we can make improvements to the information that we provide when they first enter the hospital and the help that is available.

“We would like to know comments on signage, access to help, our PALS Service and the information we provide for example on hand washing and infection control. This feedback will then help influence the improvements that we make.”

Patients and visitors and being encouraged to email any comments or suggestions to communications@acute.sney.nhs.uk or by calling freephone 0800 374077.