Hospital’s appointment with change

Leo McGrory chairs a meeting discussing changes in the way appointments are booked and organised at Scarborough Hospital, at Seamer Memorial Hall, organised by the Scarborough District LINk group.  Picture by Andrew Higgins  114081c   07/10/11
Leo McGrory chairs a meeting discussing changes in the way appointments are booked and organised at Scarborough Hospital, at Seamer Memorial Hall, organised by the Scarborough District LINk group. Picture by Andrew Higgins 114081c 07/10/11
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HIGH levels of rescheduled appointments at Scarborough Hospital came under the spotlight at a health group meeting.

The meeting at Seamer Memorial Hall was organised by the Scarborough and District Local Involvement Network (LINK), which aims to give patients a voice.

Guest speaker was Mari King, Scarborough health trust’s head of patient administration services, which incorporates medical records, outpatients, medical secretaries and ward clerks.

She spoke about a new way of booking follow-up appointment which is being implemented at the hospital, with the aim of reducing the current high numbers of rescheduled appointments.

Ms King heard from members of the public how having their appointments changed, and sometimes having to wait for months on end, was the cause of a great deal of stress and worry.

She said: “I agree with you - it’s not acceptable and there lots of improvements to be made.

“Things are being put in place and things are changing.”

Ms King explained that “partial booking”, a system which has been successful in other areas of the country, has been in place since February in the urology and cardiology departments.

It involves fixing an appointment with patients four weeks before they are due to be seen, instead of booking appointments months in advance which could then change.