More misery as BT lines go down

John Fawcett of Scarborough has had his BT Landline out of acttion ,so he has justly given BT the thumbs down for their lack of good service,Picture Richard Ponter.121630b .
John Fawcett of Scarborough has had his BT Landline out of acttion ,so he has justly given BT the thumbs down for their lack of good service,Picture Richard Ponter.121630b .
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SCORES of Scarborough residents have been left without a landline or internet access due to BT cable problems.

John Fawcett, of The Glade, South Cliff, has been cut off for more than two weeks and has no idea when service will be restored.

Mr Fawcett, who is president of Scarborough Athletic FC, Scarborough Probus Club and Filey Men’s Lunch Club, says he is “totally fed up and frustrated” at having his channels of communication cut off.

He said: “Being without the internet is very difficult. I need to communicate with lots of people, especially by email.

“People will have been sending me emails and wondering why I’ve not replied.”

The retired mayor’s secretary added that he was having to use his pay-as-you-go mobile, which is costing about £1 a minute.

He added: “I’ve been in touch with BT, who have said it’s due to a problem with some gas works, but I feel like I’m not getting anywhere.”

A BT spokeswoman said: “The customer you highlighted is out of service due to an underground cable fault which is affecting around 45 customers.

“Unfortunately our engineers are unable to access our underground network to repair the cable due to the presence of gas within the chambers/ducts.‬‪‬‪

“The local gas company is dealing with this, but as yet the problem is not resolved and it is unsafe for engineers to commence work until the leak is stopped. Currently there are no definite timescale for repairs to commence but as soon as it is safe engineers will go to site immediately and restore service as quickly as possible.‬‪

“We apologise to customers for the extended delay to repairs and are working closely with the local gas company to restore service as quickly as possible.”

BT customers in Sandybed also reported problems earlier this week, but their service is now restored.‬