New service at station gives warm welcome

New travel information at Scarborough Railway station Faye Wardle with Station Manager David Hatfield.Picture Richard Ponter 123032.
New travel information at Scarborough Railway station Faye Wardle with Station Manager David Hatfield.Picture Richard Ponter 123032.
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A new bus travel and information point is being piloted at Scarborough railway station over the summer holiday period.

The new travel and information point will provide comprehensive information on public transport, accommodation, events and attractions, plus a ticketing service for events.

Staff at the centre will proactively promote the borough’s visitor attractions, restaurants, cafes, shops and tourism services; and greet passengers who arrive on special trains and delegates who come for conferences in the town.

The pilot is a joint venture between Scarborough Borough Council, TransPennine Express, East Yorkshire Motor Services, North Yorkshire County Council and Welcome to Yorkshire and is being spearheaded by the council’s tourism manager and Welcome to Yorkshire Area tourism director, Janet Deacon.

The centre will be staffed by officers from within the council’s tourism service and staff from East Yorkshire Motor Services.

Richard Owens, assistant director for Integrated Passenger Transport at North Yorkshire County Council said: “We are pleased to support this pilot project which we hope will further promote public transport options in Scarborough and the surrounding areas and provide a useful information point for passengers.”

David Hatfield, station manager for North Yorkshire Transpennine Express said: “I believe having the Welcome to Yorkshire team located at Scarborough Railway station will be a great success and will benefit both the Scarborough tourist industry and visitors alike in getting across what Scarborough has to offer to the many visitors arriving by train.”

Bob Rackley, commercial manager for East Yorkshire Motor Services, said: “The railway station bus stops are the most popular point for catching buses to surrounding towns and countryside, and this information point will ensure our customers can easily get information on the services available.”

Janet Deacon added: “We really see the benefits in ensuring the area’s facilities and services are proactively promoted to visitors on arrival and to ensure that information on how to get around the Borough is easily obtainable. This will really enable us to offer a super Scarborough welcome to both leisure and business visitors.”