Store that saw a leap from seven staff to 31

Specsavers team
Specsavers team
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A well established opticians shop in Scarborough has celebrated 20 years of trading in the heart of the town centre.

Specsavers first opened its doors in 1992 and has seen many changes during the decades.

When it opened, the store had just one testing room and it now has five.

It started with seven employees and the team has now grown to 31 strong.

One gent who has been at the store since day one is Barry Mumby who actually moved from Scunthorpe to take the position of optical assistant.

Twenty years later Barry is now a dispenser who still looks forward to caring for the store’s customers, many of who have been registered at the opticians since it opened.

Over the years store director Alasdair Corbett and his partner Craig McWilliams, who became a partner at the start of 2012, have invested more than £300,000 to enhance the store’s level of service and care for its customers.

Alasdair Corbett, store director at Scarborough Specsavers, said: “Our aim has always been to provide optimum service for our customers, offering great expertise combined with exceptional prices.”

Early this year the four-storey store underwent a massive refurbishment – its second in as many years.

The re-fit means the store now has greater displays which hold in excess of 1,600 frames, it has a much airier feel for customers to enjoy and it utilises the store space more effectively.

Craig added: “We’ve seen a lot of changes in Scarborough over the 20 years but the team has worked hard, always put customers first and continue to deliver exceptional service combined with an outstanding selection of designer frames.

“The past 12 months have been the busiest ever. Customer service, quality of our products and the right price is of paramount importance in keeping us ahead of the competition.”

The clinical assessment area has seen a massive overhaul and it is now a fully contained area which offers complete privacy.

Likewise the dispensing area is now separate from the frame selection area, again providing greater privacy for the customers.

The store also houses local enhanced services for emergency referrals from GPs in the area and also has a free hearcare service.