Joy and pride at HomeCall team accreditation
Beyond Housing’s HomeCall service has been accredited to industry standard with a Telecare Services Association (TSA) Quality Standards Framework Award.
The Quality Standards Framework has been developed as an independent audit and certification programme for the technology enabled care industry.
The Quality Standards Framework looks at the service as part of the wider business and confirms that the service provided is of high quality and puts service-users at the heart of its operations.
Sister company Coastcall, based in the Scarborough area, achieved the Quality Standards Framework at its assessment in 2019.
HomeCall offers a range of technology enabled care services across the north east, helping older, disabled or vulnerable people to remain living independently in their own homes for longer.
This includes telecare and assistive technologies, with a 24/7 monitoring service and various sensors that are wearable or placed in the home, which allow the user to raise the alarm to a responder should they need help.
Jason Lowe, head of independent and supported living at Beyond Housing said: “HomeCall is vital to many people to support them to live as independently as possible.
“This award is testament to the hard work of everyone providing the HomeCall service.
“It’s fantastic to receive independent verification of the quality of our care and support provision, which acts as a critical support to the NHS, emergency services and social care sector.
“I am delighted and very proud of everyone involved.”