Satisfaction guaranteed – drivers name the best and worst cars to own

Satisfaction guaranteed – drivers name the best and worst cars to own
Satisfaction guaranteed – drivers name the best and worst cars to own

South Korean car maker SsangYong has been named the most satisfying brand in the UK by drivers.

The 4×4 specialist topped a poll of more than 10,000 motorists by independent consumer website Its whole range was praised for its reliability, practicality and comfort, gaining an overall approval rating of 90.3 per cent.

Read more: Most reliable cars 2018 – Japanese brands continue to dominate

Sports car specialist Porsche was second in the drive to please customers (89.4 per cent) while budget brand Dacia completed the top three with a satisfaction rating of 89.3 per cent.

Top 10 cars 

  1. Toyota Prius (2016- ) overall rating 94.8%
  2. Skoda Superb Estate (2015- ) 94.5%
  3. Skoda Kodiaq (2016- ) 92.5%
  4. Porsche Macan (2014- ) 91.5%
  5. Kia Niro (2016- ) 91.3%
  6. Kia Cee’d (2012-2018) 91.0%
  7. Skoda Octavia (2013- ) 90.8%
  8. Volkswagen Golf Estate (2013- ) 90.5%
  9. Skoda Octavia Estate (2013- ) 90.4%
  10. Hyundai i10 (2014- ) 90.3%

At the other end of the spectrum, Fiat owners were unimpressed with the brand’s offering, criticising its poor fuel economy, disappointing in-car tech and sub-standard ride comfort. Vauxhall and Smart joined it at the bottom of the table.

Perfect Prius

The Toyota Prius was ranked the best individual model, with a satisfaction rating of 94.8. Owners gave it an unprecedented 10 out of 10 for reliability as well as praising its low running costs and practicality. It was closely followed by the Skoda Superb and Skoda Kodiaq.

Model-by-model it was more bad news for Vauxhall. The previous generation Astra was ranked the worst, with drivers criticising its poor performance and unobtainable economy claims. The Renault Captur and Ford C-Max also failed to impress owners.

The Toyota Prius was the top ranked model, with a faultless rating for reliability

Bottom 10 cars

  1. Vauxhall Astra (2009-2015) – overall rating: 75.7%
  2. Renault Captur (2013- ) 77.5%
  3. Ford C-MAX (2010- ) 79.5%
  4. Nissan Juke (2010- ) 80.2%
  5. Vauxhall Corsa (2014- ) 81.1%
  6. Volkswagen Golf (2009-2013) – 81.2%
  7. BMW 2 Series Coupe (2014- ) 81.7%
  8. Range Rover Evoque (2011- ) 81.9%
  9. Ford Fiesta (2008-2013) – 82.3%
  10.  Nissan Qashqai (2014- ) 82.5%

“The Satisfaction Index is different from other surveys because it takes real world data from owners who live with their cars day-in, day-out.” said Managing Editor, Dan Powell.

“SsangYong has stormed to the top of the overall manufacturer rankings since it re-launched itself, so clearly the company is doing something right, while Toyota and Skoda continue to shine as the other manufacturers most-rated by UK car buyers.”

The study also asked for motorists’ opinion of car insurance providers, with NFU Mutual taking the title of the most satisfying car insurance company to do business with, retaining its title from 2017. John Lewis and Santander rounded out the top three, with Elephant, 1st Central and Zurich propping up the bottom of the table.

best cars
The previous generation of Vauxhall Astra failed to impress its owners

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