HUNDREDS of people needed help to re-tune their TV sets during Scarborough’s first phase of the digital switchover.
It was estimated that a digital UK roadshow event helped between 700 and 800 people yesterday and one TV shop received an estimated 500 telephone enquiries.
Around 31,000 homes, which are covered by the Oliver’s Mount transmitter, and a further 1,900 homes, covered by a transmitter in Hunmanby, are affected by the changes.
Shaun Walton, the manager of Walker’s Euronics shop in St Thomas Street, said the phones there were constantly ringing yesterday from 8am after people started losing TV channels.
He said: “People should not panic. They said they didn’t know it was happening. We are managing to get a lot of people to re-tune while they are on the telephone.”
The digital switchover is a two-part process:
l Since the early hours of yesterday morning BBC Two stopped broadcasting on analogue and BBC digital channels became available for the first time to viewers watching the Hunmanby relay transmitter
l The second stage will take place on Wednesday, August 17, and will see all remaining analogue channels – BBC One, ITV1, Channel 4 and Channel 5 – permanently switched off and replaced with additional digital services.
Bill Haworth, Digital UK’s assistant regional manager, said it was important to remember to re-tune equipment. He said: “Nine out of 10 people have already switched. Re-tuning is the big message – it’s part of the freeview landscape – we know to re-tune regularly.”
He added that most aerials would still work with the digital services. He added: “All TVs will convert –we converted one from the 1930s last year.”
The roadshow event will be in Westborough again today as well as in two weeks’ time where advisors will also be able to give tips on how to re-tune your television. For further information contact Digital UK on 08456 505050 or visit www.digitaluk.co.uk