Charity is hailed a ‘godsend’

Julie Banks and Tim Lawson
Julie Banks and Tim Lawson

Scarborough Dial a Ride has received glowing feedback from its customers in its latest passenger survey.

The results from the charity’s 2015 questionnaire have just been released and show that 99.5 per cent of people were happy with the way their journey was arranged.

One passenger said: “The service is a godsend for many people who would be stuck at home without it.”

Of the 171 people who responded, 100 per cent were happy with the service’s drivers and passenger escorts and 98 per cent were happy with the minibus that picks them up.

Manager Julie Banks said: “These results and comments illustrate just how vital Dial a Ride is to many of our passengers and just how amazing our volunteers and staff are.”

Respondents said that the service improved the quality of their life by helping them keep their independence, keep health appointments and social engagements, and by allowing them to do their own shopping.

Benefits of using the service included people feeling less isolated, more confident, having a more positive outlook and making new friends.

Comments included: “Drivers and escorts are always cheerful and very helpful, nothing is too much trouble.”

Dial a Ride is currently looking for more volunteer drivers and passenger escorts.

If you can spare at least one full day each week and would like to find out more, please call Julie Banks on (01723) 354434.

Full training will be provided.