Row over parking ticket at hospital

Parking ps1114-10'Ticket for Parking at Scarborough Hospital'Rebekha Austin, Jessica Austin
Parking ps1114-10'Ticket for Parking at Scarborough Hospital'Rebekha Austin, Jessica Austin

SCARBOROUGH NHS Trust have refused to back down in a row over a parking ticket.

Rebekha Austin, of East Lutton in Rydale, was told by a doctor to rush her poorly 10-year-old Jessica to Scarborough Hospital after she became seriously unwell.

After arriving at the hospital, Mrs Austin unsuccessfully searched for a parking space for 15 minutes, but with Jessica’s condition deteriorating rapidly, she parked up on a pavement, remembering to buy and display a parking ticket.

However she returned to find a fine of £30, and although she has since explained the situation, her appeal was rejected by hospital bosses.

Now she has been told she must pay the inflated figure of £100, or face court action and bailiffs.

“My daughter was shivering and vomiting in the car, she was in agony,” Mrs Austin said. “The doctor had called ahead to get her a place on a ward.

“It was a case of getting her in quickly. Her temperature was rising all the time.

“I feel very frustrated as there were extenuating circumstances. They are employing impersonal bullying tactics.

“When I spoke to the person who gave me the ticket she said not to worry about it.”

A spokesperson for the Trust said Mrs Austin should have parked in an emergency short stay and drop off area, before moving her car once Jessica was settled.

The spokesperson added: “Mrs Austin received an enforcement notice because her car was parked on the pavement causing a safety hazard to pedestrians and wheelchair users. We are therefore unable to revoke the ticket, which Mrs Austin needs to settle directly with Total Parking Solutions.

“Since the introduction of the current arrangements we have seen a significant improvement in the flow of traffic and safety for pedestrians. We do however recognise that there are at peak times, significant pressures on the number of spaces which can cause frustration to patients, visitors and staff alike.

“We are looking at options for solving this problem in the medium term which includes looking at the feasibility of introducing a park and ride scheme or alternatively the construction of a multi storey car park with pay on exit barriers.

“We would also like to reassure patients that if they are running late for an appointment because they are unable to find a car parking space, then they will still be seen. They will also not be fined if they overstay their ticket as a result of a clinic running late.”