A Scarborough-based law firm has achieved the coveted quality mark for excellence in legal practice management for the eighth year running.
North Yorkshire Law, which is based at Albemarle Crescent and has an office in Whitby, has been awarded the Law Society’s practice management standard Lexcel.
Lexcel is the Law Society’s legal practice quality mark for excellence in legal practice management and excellence in client care and is only awarded to solicitors who meet the highest levels of management and customer care.
Richard Boyd, partner at North Yorkshire Law, said: “We were the first firm in the area to obtain the Lexcel practice management standard from the Law Society in 2009, not all firms have the accreditation.
“Client care and risk management is at the heart of the accreditation.
“Set and known procedures ensure matters are dealt with consistently no matter what and that concerns are also dealt with.
“Clients should be reassured that we meet the highest standards in our procedures and dealings with them.
“At the end of every matter, we ask clients to complete a short survey. These results are analysed quarterly.
“For the quarter ending March,100% of our clients would recommend us. We have maintained somewhere near this level since 2009.”
According The Law Society the quality mark “provides a flexible, supportive management framework to help practices develop consistent operational efficiencies and client services, manage risk effectively, reduce costs and promote profitability”.
North Yorkshire Law was formed in 2000 with the amalgamation of several local firms.
The firm gives advice on all probate, conveyancing and civil litigation matters.