MP highlights complaints over social housing

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Scarborough’s MP has asked questions of a social housing company after The Scarborough News highlighted the state of one of its properties.

Robert Goodwill MP has said that he receives more complaints about Sanctuary Housing than its main rival Yorkshire Coast Homes – despite the latter possessing “considerably” more properties in the borough.

He made the comments after viewing pictures of the kitchen of the Burns family, who live at a Sanctuary property in Colescliff Road, Barrowcliffe.

Mr Goodwill said: “I get a lot of complaints from tenants, often about private landlords, but considering Yorkshire Coast Homes are around four times the size of Sanctuary, I receive a lot more complaints about Sanctuary.

“Last year I had a meeting with Sanctuary, and coincidentally, there was a story in The Scarborough News about Sanctuary. I raised it and I have to say they were apologetic, and they gave me every indication that they were going to improve.

“A lot of these complaint seem to stem from people concerned about a lack of basic maintenance, and those carrying out the work.

The family highlighted a long list of faults at the four-bedroom property to The Scarborough News.

Wires are dangerously strewn all over the kitchen floor due to a lack of visible kitchen sockets, and several doors are hanging on by just one latch.

The family have been desperately trying to get the work carried out following an incident involving their young son Zain, in which he knocked over a kettle after catching a wire.

A spokesperson for Sanctuary said: “We agreed with the family that the kitchen would be replaced and are working with them to arrange a date for when the refurbishment can be carried out.

Our aim is to have the new kitchen completed by the end of this month. The windows of the property are due to be replaced as well.”

Mr Goodwill also urged any of his constituents who were having issues with Sanctuary, to contact him directly.