Row over review of Crisis Call service

Caller in crisis
Caller in crisis

Concerns have been raised over a “badly publicised” consultation over the future of a well-respected mental health telephone support service in Scarborough.

The consultation about Crisis Call, which is being run by North Yorkshire County Council, has been slammed by some service users as being “low profile”. One advocate of the service, who wished to remain anonymous, said that the publicity for the consultation compared poorly with the current consultation into urgent care services in Scarborough.

They said: “My GP didn’t even know it had started. It seems mental health issues are dealt with in a completely different way to physical health.

“This is anything but transparent. I think the decision is already made and they will use the lack of response as justification to close this wonderful service.”

A council spokeswoman said: “The consultation regarding the future of Crisis Call is running for four weeks until February 10 and all GP surgeries have been informed, each with a poster and a covering letter explaining how to take part in the consultation. The consultation has been widely publicised also on social media and we are already getting a steady number of responses.” To have your say go to