With reference to Gary Barlow tickets I was one of the fortunate to get tickets from the box office and have commented several times on the web page.
I arrived at 8am and did a rough head count as I walked down the queue just to check. By the time the booking office opened it looked like there were too many people in the queue for tickets available.
We were also advised by someone further up the queue that the theatre were charging 10 percent extra if you paid by debit card, even Ticketmaster only charged £3.50 and we know the processing fee on debit cards is minimal. Also as I got to just outside the booking office door, a notice on the door informed us that we could not buy £35 tickets only £45 and £55.
Yet again it seems that someone is profiteering out of the Scarborough public. Why were we not allowed the £35 tickets? As there are comments on your web page, there are quite a few disappointed local people who got up early and waited outside for quite some time to be told there were no tickets available. I do know of someone who actually managed to get through by telephone and purchased four tickets.
I have been criticised by a Patricia David on your web page for commenting about the rip off charges and poor distribution of tickets. She obviously is defending the theatre but as usual it is the local people who are missing out to allow profiteering by agencies and e-Bay touts.
A better system needs to be used when selling the tickets to those prepared to queue as per the Open Air Theatre system of selling to locals two days before they are released. A simple way would have been for someone to walk down the queue asking people how many tickets they wanted and handing out a cloakroom ticket for each concert ticket required, to hand in at the booking office window. That way once 600 cloakroom tickets had been handed out those too far down the queue would have been able to go and try to get tickets via the online system once they became available, as it was they were left with nothing but sore feet. Luckily it was a nice morning, it’s a long winter down that seafront.