Belgrave Court care home rated ‘Good’ by CQC inspectors

Belgrave Court Residential Care Home, which is based on Belgrave Road, also received ‘Good’ grades in all the five key categories, including safety; effectiveness; caring; responsiveness; and leadership.

The inspection took place in December with the findings released by the CQC this month.

The inspection summary said: “Belgrave Court Residential Care Home is registered to support up to 30 people. This includes older or younger people, people living with dementia, mental health, sensory impairments and physical disability.

“At the time of our inspection there were 27 people using the service. The assessment included two on-site visits, with other information and evidence reviewed remotely.

“People’s safety and well-being was maintained. Care and support was tailored to people’s individual needs and preferences. Staffing levels were sufficient, and staff were recruited following thorough background checks to ensure safe care.

“All staff received appropriate training and supervision to support people effectively and safely. Medicines were administered by staff who were trained and competent in medication management.

“Support was delivered by staff who promoted the principles of dignity, privacy, and respect for people. All staff engaged with people in a kind and compassionate manner and people and their relatives confirmed this.

“Health conditions were continuously monitored in collaboration with appropriate healthcare professionals.

“People were supported to exercise maximum choice and control over their lives. Staff worked in the least restrictive way possible, always acting in people’s best interests. The service’s policies and systems reinforced this approach.

“People were provided a variety of social activities which they enjoyed. This promoted a sense of belonging and improved people's overall well-being. Seasonal activities were arranged by the management team who invited people, staff, visiting families to celebrate the season. This created enjoyable shared experiences for everyone involved.

“The provider and registered manager maintained strong oversight of the service, fostering a culture of continuous learning and improvement. Systems were in place to monitor care quality and gather feedback on people’s experiences to drive ongoing development.”

Visit www.cqc.org.uk/location/1-2527913729 to read the full CQC report