The sites on the East Coast include the Blue Dolphin Caravan Park in Filey, Primrose Valley in Filey and Primrose Valley, which is in Reighton near Filey.
Its new new Clean and Safe Charter has been designed to help guests, owners and team feel safe and secure, and includes the following changes to park operations:
Our new check in process for holiday makers will see guests assigned a set arrival time and asked to arrive specifically within this allocated time slot. All guests will receive detailed instructions for the new process to ensure their arrival is as smooth as possible
The new process will be focused on getting new arrivals straight to their accommodation and pre-checked in to avoid large check-in queues
If guests need to visit our reception, a queuing system will be in place, in and out routes will be clearly signposted, and plastic screens will be put up to maintain social distancing guidelines
We will also be reducing the number of holiday makers we allow on to our parks initially, to help with the social distancing measures we will have in place
Wayfinding around the parks:
There will be an introduction of way finding signage to help guests navigate the parks including where to access hand washing and sanitiser units in public areas
New hand sanitiser stations will be introduced around the parks to enable guests to maintain hand hygiene
In some cases, one-way systems will be implemented across the parks to best adhere to social distancing
Public area cleaning teams:
We are introducing new dedicated cleaning teams focused on all public areas in the park, investing on average 200 hours per park of additional team member time who will be dedicated to keeping our public areas to the highest cleanliness levels.
Face coverings will be provided to all team members that wish to wear them and should guests wish to do so, they can voluntarily wear a face covering whilst on park.
Enhanced accommodation cleaning:
We are introducing new cleaning standards and re-training all of our accommodation cleaning teams in relation to their personal approach to health, cleanliness & hygiene (including increased frequency of hand washing and use of hand sanitisers).
We are investing 20% more time that we allocate in each accommodation unit to ensure we give an even more thorough clean to high touch areas. Our team are using specialist cleaning materials known to kill viruses like Coronavirus on every clean.
We have introduced a new 9-point enhanced caravan cleaning process which means that every single caravan is cleaned to the same exceptionally high standard.
Once cleaned, each accommodation unit is inspected by a specially trained member of our team and is only deemed as ready for guests when this check is done. Following the check, a special seal will be applied to the entrance door to signal the accommodation has been cleaned to our new standard.
Haven’s Caravan Cleanliness Guarantee:
We are introducing a new Haven Caravan Cleanliness Guarantee (HCCG). Should a guest enter their caravan and find it not cleaned to the high standards that we expect then the guest should contact a member of our team
A member of our cleaning team will inspect the accommodation with the guest. In the unlikely event that the caravan is not cleaned to the standard we would expect we offer two choices:
Allow us one opportunity to clean the caravan again to meet the standards we have set ourselves, continue their holiday but receive a full, no quibble, refund
Not continue with their holiday, returning home and receiving a full, no quibble, refund
Ordering and collecting takeaway food and drink:
We will be offering take away food and we will be compliant in relation to social distancing guidelines. We will be giving guests detailed information on how to order, choose a collection time and home delivery options too wherever this is possible
Supermarkets will adopt similar measures to those people will have seen at home. A queuing system with social distancing, and cleaning of baskets and high touch areas with anti-viral products on a frequent basis
We will endeavour to encourage our guests and owners to use contactless methods of payment wherever possible
When it becomes possible to open more of our facilities we will only do so where social distancing measures can be adopted
Haven will be adopting these measures across all of its 36 holiday parks across the UK.