Supported living service earns ‘Good’ rating from the CQC
Cosford House, on Marshall Avenue in Bridlington, as been rated ‘Good’ following a Care Quality Commission (CQC) inspection.
The supported living service was rated ‘Good’ overall, and also in the safety; effectiveness; leadership; caring; and responsiveness categories.
The CQC assessment took place on March 10, March 12 and March 13.
The CQC report said: “Cosford House is a supported living service which is registered to support adults of all ages living with long‑term mental health needs, learning disabilities, and older people, some of whom lived with physical conditions and complex mental health histories. This service provided care and support to people living in a ‘supported living’ setting, so that people could live as independently as possible.
“People lived in private rooms within the same location with access to shared communal areas, such as kitchen, dining room. At the time of the inspection there were 10 people receiving the regulated activity of personal care.
“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability or autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The provider worked in line with these principles.
“People told us they felt safe, settled and well supported, and relatives consistently described the service as warm, family‑centred and responsive.
“Staff knew people well and provided care that reflected their personalities, routines and preferences. We observed kind, respectful interactions and saw that people had trusting relationships with staff and managers. People were supported to maintain and develop independence, including cooking, budgeting, travelling, and taking part in a wide range of activities, community events and health‑promoting routines.
“Staff ensured people’s environment was clean and safe. People had equitable access to health professionals and community resources, and staff advocated for them during appointments and hospital attendances
“Leaders were visible, compassionate and highly committed to people’s wellbeing. Staff described a positive culture where they felt valued and able to speak up.
“Governance systems had strengthened significantly, although some areas, such as care‑plan completeness, medicines records, safeguarding documentation and mandatory training, still required embedding. The provider’s active service improvement plan demonstrated there was clear progress and ongoing commitment to refinement.
“Overall, Cosford House demonstrated a caring, inclusive culture with strong community involvement and continuous improvement, where people experienced a meaningful and fulfilling daily life.”