Bridlington’s Housing 21 care service rated ‘good’ after CQC inspection
A Bridlington-based home care service has earned a ‘good’ rating following an inspection by the Care Quality Commission.
Housing 21, based at Applegarth Court, Applegarth Lane, was rated ‘good’ overall and ‘good’ in every key category, including safety; leadership; effectiveness, responsiveness; and care.
The inspection took place on Tuesday, January 6 with the report published on Tuesday, March 10.
The inspection report said: “Housing 21 – Bridlington Branch is a care at home service. It provides personal care to people living in their own homes within an extra care scheme.
“Extra care housing is purpose-built or adapted single household accommodation in a shared site or building.
“The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements.
“CQC does not regulate premises used for extra care housing.
“The service provides support for older and younger people, some of whom may live with dementia, have mental health needs or a physical disability or sensory impairment, or have a learning disability or autistic people. At the time of our visit, 35 people were using the service.
“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
“The policies and systems in the service supported this practice. People were made to feel safe by staff who were trained to recognise and respond to concerns of abuse and who managed people’s risks in a safe way. Medicines were managed safely.
“There were enough staff available to meet people’s needs. Staff worked well with other agencies to ensure people received consistent and timely support.
“Systems were in place to identify when things went wrong and learning was adopted to prevent future occurrences. The registered manager promoted an open culture where staff felt valued and proud to work at the service. The provider and registered manager worked well with other agencies and organisations to improve the quality of care people received.
“People described staff as professional, caring and attentive. They described staff as having ‘good personalities’, being ‘approachable and friendly’, and often taking time to chat when possible.
“People were generally positive about staff attitudes.”
Go to tinyurl.com/4urbyx8r to read the full report.