North Yorkshire GPs services are well rated in new patients survey

The GP Patient Survey was completed by 6,367 people in the NHS North Yorkshire Clinical Commissioning Group (CCG) area and in almost every indicator, practices, as a whole, performed above the national average.

The findings include:

89% of patients described their experience of their GP practice as “very good” or “fairly good” compared to 82% nationally.

70% said they were “very satisfied” or “fairly satisfied” with the available practice appointment times, in comparison to 63% of people nationally.

81% said it was “easy” or “fairly easy” to get through to someone at their practice on the phone, compared to a national average of 65%.

94 % said the receptionist at their practice was “very helpful” or “fairly helpful”.

51% said they knew they could book appointments online and 54% of respondents in the North Yorkshire CCG area knew they could order repeat prescriptions online, compared to 44% nationally.

84% said it was “very easy” or “fairly easy” to use their practice’s website, compared to a national average of 76%.

80% of people who responded to the survey in North Yorkshire were satisfied with the type of appointment they were offered, compared to 73% nationally.

Three quarters of patients said their experience of making an appointment was either “very good” or “fairly good” – the national average was 65%.

87% felt their mental health needs were recognised and understood at their last practice appointment, compared to an average, nationally, of 85%.

Patients also expressed a high degree of satisfaction with the services available to them when their GP practice was closed as well as support from other local services and organisations to help people manage a condition.

NHS North Yorkshire CCG clinical chair Dr Charles Parker said: “It’s pleasing to see that patients in North Yorkshire rate their GP practice so highly and validates the work that goes on every day, often behind the scenes, to make the patient experience as positive as it can be.

“Our goal should always be to strive for better and we will continue to work in partnership with our practices to deliver the highest standard of care for our patients.”

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