Emma Walker, 25, whose Beyond Housing apartment is fitted with a Coastcall emergency support system due to her epilepsy, had a severe, potentially life-threatening seizure caused by an infection and was found unconscious by toddler, Eva.
Eva had previously been told the red button on Emma’s Coastcall pendant was only to be pressed in emergencies, so when she found her mother unresponsive and shaking on the floor, the youngster pressed the button and raised the alarm with call handler Debra Morton.
Coastcall is a 24-hour service, provided by Beyond Housing, that enables older, disabled or vulnerable people to remain living independently in their own homes for as long as possible.
Debra spoke with Eva for 13 minutes as the toddler kept up a commentary on her mum’s condition until Coastcall responder Michelle Booth and the emergency ambulance team arrived.
Emma Walker said: “Eva was absolutely amazing.
"She’s occasionally been gently told off for pressing my alarm button for fun, but I’ve explained to her that she should only press it if it was an emergency and she couldn’t wake mummy.
“Thankfully that’s exactly what she did when I really needed help.
"If it wasn’t for Eva, the paramedics and the fabulous Coastcall team, I might not be here now.”
Michelle Booth, Coastcall responder, said: “Eva acted brilliantly.
"Her long conversation with Debra kept us updated until I arrived at the apartment with the paramedics close behind me.
“It’s a perfect testament to how effective and important Beyond Housing’s independent living equipment is to our customers in emergency situations – and so simple to use it can be operated by a three-year-old.”
A message from the editor
Thank you for reading this story on our website. While I have your attention, I also have an important request to make of you.
In order for us to continue to provide high quality and trusted local news on this free-to-read site, I am asking you to also please purchase a copy of our newspaper.
Our journalists are highly trained and our content is independently regulated by IPSO to some of the highest standards in the world.
The dramatic events of 2020 are having a major impact on many of our local valued advertisers and consequently the advertising that we receive.
We are now more reliant than ever on you helping us to provide you with news by buying a copy of our newspaper.
Jean MacQuarrie, Editor-in-Chief