TransPennine Express to launch compensation scheme 'as an apology for recent disruption'
Season ticket holders are to receive compensation "as an apology for the recent disruption," TransPennine Express has announced.
On January 13, the rail company which has recently cancelled hundreds of services between Scarborough and Liverpool, will launch a season ticket compensation scheme which will cancel out the annual 2.8% regulated fare increase for season ticket holders.
TransPennine Express customers who held a season ticket between October 1 and December 31 2019 will be eligible for a 3% rebate.
Managing Director, Leo Goodwin said: “We know that our performance was not up to scratch at the end of last year and for this we really do apologise. We have experienced a number of issues following the introduction of our new trains, resulting in disruption to a number of our customers journeys with us.
“I would like to thank our customers for continuing to travel with us and it is only right that we compensate them for the recent disruption. In order to improve performance, we have extended an amended timetable on our services between Liverpool Lime Street and Edinburgh for the rest of January. This will allow our services to recover and will provide some consistency for customers following the recent temporary disruption while we roll out our new fleet of trains.”
The compensation scheme will go live on Monday January 13 until Saturday February 29.