Northern Powergrid is ready and prepared to support customers in Scarborough, Whitby and Bridlington during Storm Pia
The Met Office’s Yellow weather warning is in place for strong winds across the network area from 00:00am to 9pm tomorrow (Thursday).
Storm Pia does have the potential to have an impact on the electricity network, so there is a possibility that there could be disruption to power supplies. If needed, Northern Powergrid will continue to keep customers updated via their website, social media channels and via text message.
Louise Lowes, Director of Customer Service, said: “For Priority Services customers, we will ensure those affected receive the extra help they need and peace of mind if there is a power cut and we will contact you to let you know the time your power is likely to be back on, and of any additional help they may be able to provide.
"We can contact you regardless of the time of day, or night, by text message if we have a mobile phone number for you, or by calling you if we only have a landline number for you.
“Our customer support vehicles and welfare partners are also prepped and ready to go out into local communities, where possible, to offer help on the ground to those who need it most. If you come across someone you feel needs additional support due to their medical or personal circumstances, they can contact our dedicated Powergrid Care team on 0800 169 2996.”
If you have been impacted by a power cut and have online access - report your power cut online and stay online to get updates: www.northernpowergrid.com/power-cuts.
If you don’t have online access, please call Northern Powergrid on free-phone 105. Customers can also report a power cut via WhatsApp on 0191 687 22 54 - available Monday to Friday between 9am and 5pm.
Our teams are on standby and are ready to support customers if the strong winds impact the electricity network.
If you need additional support on how to be prepared, visit www.northernpowergrid.com/be-prepared.
Power cut advice and tips include:
- Bookmark Northern Powergrid’s online power cut map and reporting service on your mobile devices – www.northernpowergrid.com/power-cuts
- Have a charged mobile phone with important numbers, including 105 the new, free national power cut phone line, easily accessible.
- Turn off electrical appliances at the socket (this is particularly important for heating or cooking appliances as your power could be restored at any time and potentially cause a safety hazard)
- Keep one light switched on so you know when power is restored
- Keep a battery or wind-up torch handy – they’re much safer than candles
- Check on your elderly or sick neighbours and relatives
- Ensure you have warm clothing and blankets handy and some food and drink in your home that does not require electricity to heat or prepare it
- Only call 999 in the event of an emergency.
To find out more about Northern Powergrid’s free Priority Services Membership and how to join visit northernpowergrid.com/care, email [email protected] or call 0800 169 2996.
If you spot any fallen trees on our power lines/poles or damaged cables due to the strong winds, stay well clear and call 105 immediately.