Filey TV Signal: Residents entitled to free TV fix during mobile network upgrade
Residents in Filey are entitled to a free TV fix if they suffer interference as a result of the area's mobile network being improved.
Improvement work is being carried out on Filey's mobile network to increase speed, performance and coverage with a small chance that the upgrades may cause interference to TV received through an aerial such as Freeview, BT, TalkTalk and YouView.
Interference could include intermittent sound, 'blocky' or pixellated images, or loss of TV signal, as some of the frequencies now used for mobile services were previously used for free to view TV.
If viewers do experience interference caused by mobile network upgrades, free support is available from Restore TV - an independent programme that resolves TV interference caused by the upgrade of mobile signals.
Ben Roome, CEO of Restore TV, said: "We know just how important TV is to inform, entertain and provide welcome company. Restore TV exists to ensure we all can continue to access free to view TV as mobile services are improved across the country.
"If you see new TV interference, we’re on hand to help you resolve the issue. We can send a Restore TV filter, free of charge, for you to fit between your aerial lead and TV or set-top box to remove mobile signals and allow you to watch free to view TV as normal. Full instructions are included, and we can provide further advice online and by phone if needed.
"In most instances, fitting the filter will resolve any issues, but if this isn’t the case, we may also be able to arrange a follow-up visit from a Restore TV engineer at no cost, depending on eligibility."
Cable and satellite TV, such as Sky or Virgin, are not affected. However, viewers with these services, who also watch free to view TV through an aerial, can receive a free Restore TV filter.
Residents are more likely to be affected if they live in an area with weak digital television reception, have a TV signal booster and whose TV aerial is close to a mobile mast.
For residents in flats or communal buildings, Restore TV provides landlords or property managers with support to resolve the problem.
Any viewers who experience new interference to free to view TV should contact Restore TV on 0808 13 13 800 (free from landlines and mobiles) or for more information visit Restore TV's website.
Restore TV is an independent programme run by Digital Mobile Spectrum Limited and is owned by and represents the UK’s four mobile operators, EE, O2, Three and Vodafone.